Shipping policy
Effective Date: August 22, 2026
1. Overview
Aelon Holdings, operating through strengthgeardirect.com, sells specialized sports, fitness, training, recovery, and commercial equipment. Because many products are shipped directly from manufacturers or suppliers, shipping methods, costs, lead times, and delivery requirements may vary by product and destination.
Product-specific shipping information shown on the applicable product page should be reviewed before placing an order.
2. Shipping Destinations
We currently serve customers within the United States.
Certain products may have geographic shipping restrictions based on manufacturer, supplier, freight carrier, or other delivery requirements. If we are unable to ship an order to the provided destination, we will contact the customer.
3. Shipping Costs
Shipping costs vary by product.
Depending on the product, shipping may be:
- Included in the advertised product price;
- Offered at no additional charge;
- Calculated during checkout; or
- Quoted separately based on the delivery address and shipment requirements.
When a product requires a separate freight quote, the product page or checkout process may indicate that shipping charges are determined separately.
If additional shipping charges require customer approval before an order can proceed, we will communicate those charges before finalizing the applicable shipment arrangements.
4. Freight and Large-Item Deliveries
Many products sold through strengthgeardirect.com are large, heavy, oversized, or commercial-grade and may require freight or LTL delivery.
Delivery requirements can vary by product and may include considerations such as:
- Curbside or threshold delivery;
- Residential or commercial delivery;
- Liftgate requirements;
- Limited-access locations;
- Appointment scheduling;
- Delivery-site accessibility; and
- Additional delivery services requested by the customer.
Any additional services and associated charges are subject to availability and the requirements of the applicable supplier and carrier.
Customers are responsible for providing accurate delivery information and for ensuring that the delivery location can reasonably accommodate the ordered equipment.
5. Processing, Lead Times, and Delivery Estimates
Processing and delivery times vary by product, supplier, inventory availability, destination, and carrier.
Any lead time or delivery estimate provided on a product page, quote, order communication, or other part of the website is an estimate unless expressly stated otherwise.
Some products may be made to order, customized, backordered, or subject to extended supplier lead times.
We will communicate material availability or delivery issues that become known to us after an order is placed.
6. Order and Availability Confirmation
Product availability may change due to supplier inventory, manufacturing schedules, or other circumstances outside our direct control.
For orders requiring supplier confirmation, freight coordination, or other special handling, Strength Gear Direct may contact the customer regarding availability, shipping requirements, or other information necessary to process the order.
7. Shipment Tracking
Tracking information will be provided when available.
Freight shipments may use different tracking or delivery-coordination procedures than standard parcel shipments. Some carriers may contact the customer directly to arrange a delivery appointment.
8. Receiving and Inspecting Shipments
Customers should inspect shipments promptly upon delivery.
Before accepting a freight or large-item delivery, inspect the shipment and packaging for visible signs of damage whenever reasonably possible.
If damage, missing items, or another delivery issue is discovered, document the condition with photographs and contact Strength Gear Direct as soon as possible at support@strengthgeardirect.com.
Damage-reporting requirements and deadlines may vary by manufacturer or supplier. Product-specific or supplier-specific requirements may therefore apply.
9. Supplier-Specific Shipping Terms
Certain manufacturers and suppliers have their own shipping, delivery, damage-reporting, cancellation, and freight requirements.
When supplier-specific terms apply to a product, those terms may be provided on the product page, applicable brand information, quote, order documentation, or other communication associated with the purchase.
10. Address Accuracy and Delivery Access
Customers are responsible for providing complete and accurate shipping information.
Additional costs resulting from an incorrect address, failed delivery attempt, inaccessible delivery location, re-delivery, storage, address correction, or other customer-caused delivery issue may be the customer's responsibility when permitted by applicable policies and law.
11. Returns and Cancellations
Shipping charges, return freight, cancellations, refused deliveries, and related costs are subject to the applicable product and supplier terms.
Please review our Return and Refund Policy for additional information.
12. Contact Us
Questions about shipping or delivery can be directed to:
Email: support@strengthgeardirect.com
Phone: 1-845-403-1882
For large or specialized equipment, customers are encouraged to contact us before ordering if they have questions about freight, delivery access, or available delivery services.