Refund policy
Effective Date: August 22, 2026
1. Overview
Aelon Holdings, operating through strengthgeardirect.com, sells specialized sports, fitness, training, recovery, and commercial equipment from multiple manufacturers and suppliers.
Because products vary significantly in size, shipping method, customization, manufacturer requirements, and supplier policies, return, cancellation, exchange, and restocking terms may vary by product.
Customers should review any product-specific return or cancellation information provided on the applicable product page before purchasing.
2. Return Eligibility
Return eligibility is determined by the terms applicable to the specific product purchased.
Depending on the product and supplier, an item may:
- Be eligible for return within a specified return period;
- Be subject to a restocking fee;
- Require prior return authorization;
- Require the customer to pay return shipping or freight;
- Have specific condition or packaging requirements; or
- Be non-returnable.
Do not ship a product back without first contacting Strength Gear Direct and receiving return instructions.
Unauthorized returns may not be accepted.
3. Requesting a Return
To request a return, contact Strength Gear Direct at support@strengthgeardirect.com.
Please provide:
- Your name;
- Order number;
- Product being returned;
- Reason for the return;
- Photographs when relevant; and
- Any other information reasonably necessary to evaluate the request.
We will review the request against the applicable product and supplier terms and provide instructions if the return is authorized.
4. Product Condition
Unless otherwise provided by the applicable product or supplier policy, products approved for return should be unused, uninstalled, undamaged, and returned with their original packaging, components, manuals, accessories, and other included materials.
Products that have been used, installed, altered, assembled, damaged after delivery, or returned incomplete may not qualify for a return or full refund, subject to the applicable product terms and law.
5. Return Shipping and Freight
Responsibility for return shipping or freight depends on the reason for the return and the terms applicable to the product.
Customers may be responsible for return shipping, freight, insurance, or other return-related costs for eligible non-defective returns.
If a product arrives damaged, defective, incorrect, or incomplete, contact Strength Gear Direct promptly before arranging a return or disposal of the product.
Do not independently ship a damaged or defective product back unless instructed to do so.
6. Restocking and Other Fees
Some products or suppliers may impose restocking, cancellation, return freight, handling, or other applicable fees.
Any such fees will depend on the terms applicable to the specific product and circumstances of the return.
Strength Gear Direct will communicate applicable return requirements and known fees when reviewing a return request.
7. Damaged, Defective, Incorrect, or Missing Items
Inspect your shipment promptly upon delivery.
If an order arrives damaged, defective, incorrect, or incomplete:
- Document the shipment, packaging, and product with photographs;
- Retain the original packaging and materials;
- Note visible freight damage with the carrier when appropriate; and
- Contact Strength Gear Direct as soon as possible at support@strengthgeardirect.com.
Manufacturers, suppliers, and freight carriers may impose specific damage-reporting deadlines and documentation requirements. Customers should therefore report delivery problems promptly so we can assist with the applicable claim process.
Do not discard damaged products or packaging until instructed to do so.
8. Cancellations
Cancellation eligibility depends on the status of the order and the applicable manufacturer or supplier terms.
Some orders may be cancellable before processing or shipment, while others—including custom, made-to-order, specially ordered, or already processed products—may not be cancellable or may be subject to cancellation fees.
Submitting a cancellation request does not guarantee that an order can be cancelled.
Contact Strength Gear Direct as soon as possible if you need to request a cancellation.
9. Non-Returnable Products
Certain products may be non-returnable due to manufacturer or supplier restrictions, customization, special-order status, sanitary considerations, installation, use, or other product-specific circumstances.
Where applicable, product-specific restrictions should be reviewed before purchase.
10. Exchanges
Exchange availability depends on the applicable product and supplier terms.
Contact Strength Gear Direct before attempting an exchange. When an exchange is unavailable, an eligible return and separate purchase may be required.
11. Refunds
Once an authorized returned product is received and inspected as required, the return will be evaluated under the applicable return terms.
If a refund is approved, the refund will be issued to the applicable original payment method, subject to any permitted deductions or fees associated with the return.
The time required for a refund to appear after it is issued may depend on the customer's bank, card issuer, or payment provider.
12. Manufacturer Warranties
Some products sold through strengthgeardirect.com include manufacturer warranty coverage.
Warranty claims are separate from ordinary returns and are governed by the applicable manufacturer's warranty terms, limitations, exclusions, and claim procedures.
Strength Gear Direct can assist customers in identifying applicable manufacturer warranty information.
13. Supplier- and Product-Specific Terms
Manufacturer, supplier, and product-specific return policies may contain additional requirements or restrictions.
When specific terms apply to a purchased product, those terms may be provided on the product page, applicable brand information, quote, order documentation, or other communication associated with the purchase.
14. Contact Us
For return, cancellation, damage, or refund assistance, contact:
Email: support@strengthgeardirect.com
Phone: 1-845-403-1882
Please have your order number and relevant product information available when contacting us.